Return policy
At CHAMA, we understand that sometimes things don't work out as planned. That's why we have a hassle-free return policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you may return it within 14 days of receiving your order. Whether the item didn't fit quite right or other things, we've got you covered.
To initiate a return, please follow these simple steps:
- Contact our customer support team at support@chama.com. Our friendly representatives will guide you through the return process and provide you with a return authorization number.
- Securely package the item in its original packaging, making sure to include all accessories and tags.
- Attach the return authorization number to the package.
- Ship the package back to us using a trackable shipping method. Please note that the cost of return shipping will be your responsibility.
Once we receive your return, our team will inspect the item to ensure it is in its original condition. If everything checks out, we will issue a refund to your original form of payment within 5 business days.
Please note that certain items are not eligible for return, including personalized or customized products. Additionally, any items that are damaged, used, or not in their original condition may not be eligible for a refund.
If you received a defective or damaged item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund.
For any further questions or concerns regarding our return policy, please don't hesitate to reach out to us. We are here to assist you and ensure your shopping experience with CHAMA is nothing short of exceptional.