Return product

At CHAMA, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, you may need to return a product. In this case, please carefully read and follow our product return policy outlined below.

Return Eligibility

In order to be eligible for a return, the product must meet the following criteria:

  • The product must be in the same condition as when you received it.
  • The return request must be made within 2 weeks of receiving the product.

Return Process

If you wish to return a product that meets the eligibility criteria, please follow these steps:

  1. Contact our customer support team at to initiate the return process. Please provide your order number and a detailed explanation for the return.
  2. Our customer support team will review your request and provide you with further instructions, including the return address.
  3. Package the product securely to prevent any damage during transit.
  4. Ship the product back to us using a reliable shipping method. We recommend using a trackable shipping service to ensure the safe delivery of the product.
  5. Once we receive the returned product and verify its eligibility, we will process your refund.

Refund Process

Upon receiving and approving your returned product, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card provider's processing time.

Non-Eligible Returns

Unfortunately, we cannot accept returns for products that do not meet the eligibility criteria mentioned above. Additionally, returns for damaged or defective products should be handled through our warranty policy. Please refer to our warranty policy for more information.

Contact Us

If you have any further questions or concerns regarding our product return policy, please don't hesitate to contact our customer support team at We are here to assist you and ensure your satisfaction with our products and services.